I.P. Address Gone A.W.O.L. (apparently)

[Scuderia_Russ]

My halfwit of a Mrs used to regularly download music for her phone from less than trustworthy sites with no anti virus software in place. It came to the point where the laptop was an absoloute mess, playing up all the time with an mind of its own. Her dad suggested he give it to an 'I.T. expert' that he knew, who proceeded to wipe the entire memory of this poor defenceless laptop off the face of the earth. This resulted in two things. 1) Laptop back to normal and back to its old self (minus anything ever installed or downloaded onto it) and 2), no matter what she tried she could not connect to the internet. Five calls to India later some guy tells her that her modem is shot and that she will need another one. She takes this opportunity to upgrade to wireless broadband with B.T. It has turned up today and still will not connect. Another phone call to Bomby later and she is told that her I.P. address has been erased. (her words to mine) Any way, sorry for the long drawn out back ground story folks but what are her options here. Does anyone in I.T. have any experiance of this and / or know what she has to do now to get up and running because I'm getting it in the ear for not knowing?

Thanks in advance, Russ.

[Carlos]

How do I manually configure my computers IP address?

Windows XP | Top

Go to Start, select Control Panel
Note: If you are running Windows XP in classic mode, you will need to go to Start, Settings, then click Control Panel.

Click the Switch to Classic View icon.

Double-click the Network Connections icon

Double-click on the Local Area Connection of the adapter you want to manually assign, select properties.

Double-click on Internet Protocol TCP/IP, select Use the following IP address, and then type a unique IP address.

Note: Many private home networks use either 169.254.x.x or 192.168.0.x (where x is any number between 1 and 254). Make sure you use the same IP address range, but not the exact same IP address, on all the computers on the network.

Next, specify a Subnet Mask:

Example 1: If you are using the 169.254.x.x IP range, you should use 255.255.0.0

Example 2: If you are using the 192.168.0.x IP range, you should use 255.255.255.0

Specify a Default Gateway if needed. (A default gateway is typically the IP address of a device that gives you access to the internet, such as a wireless router connected to the internet.)

Click OK

If you have a different Windows Operating system visit
https://iomega-na-en.custhelp.com/cgi-b ... _sp=&p_li=

SR - I excel at search and am not an IT expert - but I have found this - hope it is of some help.
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Someone else had a similar problem. But you probably need your IP number for the above procedure. This was the answer.

go to http://www.whatismyip.com
that will give you the ip on the computer.
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Another suggestion would be to telephone your internet provider for your IP number.
SR - If this is no help - I am sure some of our computer literate members will be online to help soon.

[Scuderia_Russ]

Many thanks mate, that is a massive help!!